Withdrawal Policy

Withholding

PokerPlex24 reserves the right to withhold any cash out amounts over €5,000 (or the equivalent amount in USD or GBP currency) for security reasons. Once all the required ID documents are received such as copies of credit cards, utility bills or driver’s license the withdrawal will be processed.

PokerPlex24 also reserves the right to request additional documentation for withdrawals of less than €5,000 (or the equivalent amount in USD or GBP currency).

 

Withdrawal up to Deposited Balance

The requested withdrawal amount will be funded to you using the original deposit method up to your deposit Poker Balance. Poker Balance includes the total deposits using specific payment methods minus any cash outs and refunds.

 

Withdrawal above Deposit Balance

The remaining balance will be funded via Wire Transfer, Bank Draft, Firepay, Moneybookers, Neteller or Citadel if you have used those methods in the past.

 

Cancellations

During the holding period you can cancel any withdrawal requests. The amount will be returned back to your PokerPlex24 account.

 

Withdrawal Time

Once you made a withdrawal it can take up to 72 hours for it to be approved. If you change your mind after you made the withdrawal and wish to continue playing all your favourite games without having to make a new deposit, then you can cancel your withdrawal in the banking section – pending withdrawals.

 

Maximum withdrawal

As a PokerPlex24 player you can withdraw up to €7,000 or equivalent in USD or GBP within a 30 day period. For withdrawals larger than this amount, the remaining balance will automatically be returned to your PokerPlex24 account.

Example:

  • You made your first withdrawal of €2000 on the 1st of the month.
  • You made your second withdrawal of €2000 on the 4th of the month.
  • And you made your third withdrawal of €3000 on the 6th of the month.

You have now reached the 30 day withdrawal limit of €7000. The next time you are able to withdraw again will then be on the 1st of the next month where you can withdraw another €2000, then again on the 4th, then again on the 6th.

Credit Cards

You may request a withdrawal back to your MasterCard or Visa Credit Card which you used to fund your account, but this is not always possible. PokerPlex24 therefore reserves the right to return the funds via any other payment method.

 

Wire Transfers/Bank Drafts – Minimum Withdrawal Amounts

The minimum amount using a Wire Transfer Cash Out is €500, for Bank Draft Express Cash Out €100 and for Bank Draft Cash Out €10.

If you have requested to withdraw a lower amount than what is listed above unfortunately we will not be able to process the transaction and the funds will be added to your PokerPlex24 account.

 

Citadel

If you made a Citadel deposit/s prior to cashing out, your withdrawal might be subject to additional waiting days until the deposit has been fully cleared. If your Citadel deposit/s is declined, your withdrawal will be declined and your winnings voided.