Do you have any questions, or require help with your account? Our customer service is available via email and Live Chat from Monday to Sunday between 09.00 and 00.00.

To be able to help you more efficiently, kindly follow these guidelines:

  • Contact the right department directly by using the respective email addresses.
  • Include your username together with as much information as possible.
  • Contact us via the email address which you provided for your account registration.

You can contact our support via Live Chat in the casino lobby and directly here on our website. Just click on the Live Chat icon. If our live chat is unavailable, then kindly contact us using the e-mail addresses provided below.

Email Support

Customer support
(Deposits/Withdrawals/Promotions etc)

VIP Department
(For questions about our loyalty program)

(For all affiliate/marketing enquiries)

(For account verification)

Call Us
(Call our support every day from 09.00 AM to 10.00 PM (UK time).

  • Local + overseas charges may apply.
  • Our calls are monitored for quality and training purposes.
  • Want us to call you? Send an email to with your username and preferred time.
00356 2131 2315

Send us a Fax 00356 2132 2377


Postal Address:

E-play24 Ltd
Tigne Place , Block 12 , Floor 1/5,
Tigne Street, Sliema
SLM3173 Malta
MT 1966 1023