FAQ

Where is E-PLAY 24 LTD located?
Its registered office is located in Malta at Tigne Place , Block 12 , Floor 1/5, Tigne Steet, Sliema SLM3173
Is E-PLAY 24 LTD registered or does it have any business licence?
E-play 24 Limited Limited is licensed to provide remote gaming by the lotteries and gaming authority of Malta, a European Member State. E-PLAY 24 LTD Ltd operates with a regular licence issued according to the specific regulations on online gaming of the Republic of Malta – L.N. 176 of 2004 Lotteries and Other Games Act, 2001 (Act. No. XXIV of 2001) Remote Gaming Regulations, 2004 and E-PLAY 24 Ltd is a subject to regular policies and procedures issued by the Lotteries and Gaming Authority.
E-PLAY 24 LTD Casino Ltd is a registered company in Malta with registration number C-47261 with its registered address at 102, Saint Mary Street, Sliema SLM1105 with a remote gaming permit to provide online gaming (License No LGA/CL).
How do I open my betting account?
Just click the “Registration” button and use our online application form to join instantly. It is very fast and simple to sign up and registration will take only a few minutes. For more detailed information visit Help/Registration.
Are there any fees regarding player’s account?
There is no fee for registration at E-PLAY 24 LTD and holding account with E-play 24 LIMITED is free of charge.
What level of confidentiality are my data treated with?
E-PLAY 24 LTD Limited assures players that their personal data are processed fairly, lawfully and they are collected only for specific purposes which are known and accepted by the player when using E-PLAY 24 LTD service and software system. E-PLAY 24 LTDis registered with the Data Protection Commissioner in Malta and adheres to the Data Protection Act, other relevant regulations and legal notices. All your transactions and account details are treated with strictest confidence and will not be disclosed to any third party.
What is the minimal stake and maximum winning?
In E-PLAY 24 LTD Limited the minimum stake per bet is 0.01 in every currency, this limit may increase according to the selected game. Minimum stakes are clearly visible on each game. The maximum amounts that can be won by one customer depend on the game. Every game has included the own pay table. Customers may also win progressive jackpots offered by the game networks.
How can I deposit funds to my player’s account?
Various ways for depositing funds are as follows:

  • 1. Bank Transfer
  • 2. Credit/Debit Card
  • 3. Electronic Wallet (Moneybookers, Neteller, Paypay, etc.)

When depositing funds with Credit/Debit card and Moneybookers, your money will be available at your account within seconds.

How do I get paid?
Your winnings are credited automatically to your betting account. You may then at any time request for a withdrawal of any or all your balance and we will send you the money back to your registered bank account and/or e-wallet account.
What proof of placed bet do I have?
Your player’s account offers you a total summary of all the bets you have placed. Your summary player’s balance can be found in Menu Client/Betting History.
What happens if I have forgotten my username (login) or password?
Please, contact our client support, which will help you to successfully log on your player’s account.
There is a 200% bonus stated in your benefits on your main page. What are the conditions for obtaining it?
Click on our bonus terms and conditions for a detailed explanation how such bonuses can be redeemed